Refund Policy

Last updated: June 10, 2026

This Refund Policy explains when refunds are available for purchases made on StudyinEurope.eu. It applies to both individual users (students and explorers) and higher education institutions ("HEIs") with a registered account.

1. Digital Services — Students and Individual Users

1.1 Leonardo Insights and One-Time Purchases

Leonardo Insights and similar one-time digital products are delivered immediately upon purchase. By completing payment, you expressly consent to the immediate supply of digital content and acknowledge that this waives your right to a 14-day withdrawal period under EU consumer law (Directive 2011/83/EU, Article 16(m)).

Refunds are not issued for digital content that has been delivered and accessed.

1.2 Exceptions — Technical Failures

If you experience a technical failure that prevents you from accessing or using a purchased digital product (for example, credits were charged but not added to your account), please contact us within 7 days of purchase. We will investigate and, where the fault lies on our side, issue a full refund or credit.

To report a technical issue: support@studyineurope.eu — include your account email, the date of purchase, and a description of the problem.

2. Institution Subscriptions

2.1 Monthly Subscriptions

Institution subscriptions are billed on a monthly cycle. Each billing period grants access to the features included in your chosen plan.

  • Cancellations: You may cancel at any time from your dashboard. Your subscription remains active until the end of the current billing period. No refunds are issued for the unused portion of a paid month.
  • Downgrades: Downgrading to a lower plan takes effect at the start of the next billing period. No refund or credit is issued for the difference in the current period.
  • Upgrades: When upgrading to a higher plan mid-cycle, the prorated difference for the remaining days in the current billing period is charged immediately to your payment method on file. This charge is non-refundable once the upgraded features have been made available.

2.2 Annual Subscriptions

If an annual billing option is offered and selected:

  • The full annual fee is charged upfront and covers a 12-month access period.
  • Cancellations during the annual term result in access continuing until the end of the paid year. No pro-rata refunds are issued for unused months in the annual term.
  • Upgrades mid-term are billed on a prorated basis for the remaining months and are non-refundable once the upgraded features are live.

2.3 Free (Verified) Plan

The free institution plan carries no subscription charge. No billing or refund terms apply to accounts on the free plan.

2.4 Exceptions — Billing Errors

If you believe you were charged incorrectly (for example, charged for a plan you did not select, or charged twice for the same period), contact us within 14 days of the disputed charge at support@studyineurope.eu with your account email and the relevant invoice number. We will investigate and correct any verified billing error.

2.5 Terminations for Policy Violations

If an institution account is terminated due to a breach of our Terms of Use — including submitting false or misleading listing information, misusing student lead data, or fraudulent activity — no refund will be issued for any remaining prepaid period.

3. Chargebacks and Disputes

If you initiate a chargeback with your bank or card issuer without first contacting us to resolve the issue, we reserve the right to suspend your account while the dispute is open and to contest the chargeback with the documentation we hold. We encourage you to reach out to us first — we resolve billing issues quickly and in good faith.

4. How to Request a Refund

For any refund request covered under the exceptions described above, contact us at:

  • Email: support@studyineurope.eu
  • Subject line: Refund Request — [your account email]
  • Include: your account email, the date of the charge, the invoice or transaction ID (available in your dashboard under Billing), and a brief description of the issue.

We aim to respond to all refund requests within 3 business days. Approved refunds are processed via the original payment method and may take 5–10 business days to appear on your statement depending on your card issuer.

5. Governing Law

This Refund Policy is governed by the laws of Spain and the European Union. Nothing in this policy limits your statutory rights as a consumer under applicable EU law.

6. Changes to This Policy

We may update this Refund Policy from time to time. The date at the top of this page reflects the most recent revision. For institution accounts, continued use of the platform after a policy update constitutes acceptance of the revised terms.